Last Updated: September 24, 2025
Welcome to Naaima Travels. These Terms and Conditions govern your use of our website, www.naaimatravels.com, and our services related to hotel bookings, air tickets, and car rentals. By accessing our website or using our services, you agree to be bound by these terms. If you do not agree, please do not use our services.
1. Use of Our Services
- Eligibility: You must be at least 18 years old to use our services or have the consent of a legal guardian.
- Account Responsibility: If you create an account, you are responsible for maintaining the confidentiality of your login credentials and all activities under your account.
- Prohibited Activities: You may not use our services for unlawful purposes, to violate intellectual property rights, or to interfere with the website’s functionality (e.g., through hacking or malware).
2. Booking and Payment
- Booking Process: All bookings for hotels, air tickets, and car rentals are subject to availability and confirmation by our third-party partners (e.g., hotels, airlines, or car rental agencies).
- Pricing: Prices displayed are subject to change until your booking is confirmed. Additional fees, taxes, or charges may apply as indicated during the booking process.
- Payments: Payments are processed securely through third-party payment processors. You agree to provide accurate payment information and authorize us to charge the specified amount.
- Cancellations and Refunds: Cancellation and refund policies vary by service provider (e.g., hotel, airline, or car rental agency). Please review the specific terms provided during booking. Naaima Travels is not responsible for refunds outside our control.
3. User Responsibilities
- Accurate Information: You must provide accurate and complete information when making bookings, including travel details and identification (e.g., passport or driver’s license).
- Compliance with Laws: You are responsible for complying with all applicable laws, including visa requirements and travel regulations.
- Travel Documents: You are responsible for ensuring you have valid travel documents (e.g., passports, visas, or driver’s licenses) required for your travel or car rentals.
4. Limitation of Liability
- Service Interruptions: Naaima Travels is not liable for interruptions or delays in service due to technical issues, third-party actions, or events beyond our control (e.g., natural disasters or airline cancellations).
- Third-Party Services: We act as an intermediary for bookings with hotels, airlines, and car rental agencies. We are not liable for their actions, service quality, or any damages arising from their services.
- Indirect Damages: To the fullest extent permitted by law, Naaima Travels is not liable for indirect, incidental, or consequential damages, including lost profits or missed travel opportunities.
5. Intellectual Property
All content on our website, including text, images, logos, and software, is owned by Naaima Travels or our partners and protected by intellectual property laws. You may not copy, reproduce, or distribute our content without permission.
6. Third-Party Links
Our website may contain links to third-party websites (e.g., airline or hotel booking platforms). We are not responsible for the content, services, or practices of these sites.
7. Modifications to Services
We reserve the right to modify, suspend, or discontinue any part of our website or services at any time without prior notice. We are not liable for any losses resulting from such changes.
8. Termination
We may terminate or suspend your access to our services if you violate these Terms and Conditions, engage in fraudulent activity, or misuse our website. You may stop using our services at any time.
9. Governing Law
These Terms and Conditions are governed by the laws of [Your Jurisdiction/Country]. Any disputes will be resolved in the courts of [Your Jurisdiction/Country].
10. Changes to These Terms
We may update these Terms and Conditions from time to time. The updated terms will be posted on our website with the revised “Last Updated” date. Continued use of our services constitutes acceptance of the updated terms.
11. Contact Us
For questions or concerns about these Terms and Conditions, please contact:
Naaima Travels
Email: info@naaimatravels.com
Address: Al Shohda district near Hajj Street Makkah
Phone: +966544212606
By using Naaima Travels’ website or services, you acknowledge that you have read, understood, and agree to these Terms and Conditions.